Premium Subscription Not Activated After Payment – Account Email Update
- Thread starter zalammari
- Start date
Can you send me a message with the details? And log in with the email address you used to upgrade the subscription? It seems like you may have used your device to log in and purchase the subscription, so make sure you always do the same.
Hi,
Thank you for your reply.
I would like to clarify that the subscription was purchased by my friend using his phone and his Google Play account on my behalf.
Here are the subscription details:
Could you please check which account the subscription is linked to and help me activate it on my current account?
Thank you very much.
Thank you for your reply.
I would like to clarify that the subscription was purchased by my friend using his phone and his Google Play account on my behalf.
Here are the subscription details:
- Old account email: [email protected]
- Current account email: [email protected]
- Google Play Order ID: GPA.3310-3358-1901-17817..0
- Premium Yearly subscription
- Active until June 25, 2027
Could you please check which account the subscription is linked to and help me activate it on my current account?
Thank you very much.
We do not have that ‘old account email’ in our records. I don’t see any payment on any account. Can you have your friend log in with his identifiers and simply change the email to yours? I can’t control your log in from your friend’s device unfortunately. Also, ask him to go into his google pay subscription and cancel the subscription, or it will also renew with his information.
When people use their device and Google Pay, we are ‘blind’ to it and cannot see it as they’ve logged in with their device. Without YOUR information attached to it, I cannot find it or fix it.
Thank you for checking.
Unfortunately, I don’t know which account my friend used to make the payment. He only used his device to purchase the subscription for me.
It looks like I may have lost that subscription.
If I want to subscribe again now using my own phone, my own Google account, and my own payment method, is there anything I need to do first? Or can I simply purchase a new subscription?
Unfortunately, I don’t know which account my friend used to make the payment. He only used his device to purchase the subscription for me.
It looks like I may have lost that subscription.
If I want to subscribe again now using my own phone, my own Google account, and my own payment method, is there anything I need to do first? Or can I simply purchase a new subscription?
No, as long as you are logged in with the same email address and password as your account credentials you would be all set. Some devices have the ability to create a private ID and email and that can create a problem if you use google or apple to log in if it’s different than your account information, so please just ensure you are logged in to your account the same way as your payment information is given. I hope that helps!
