I paid for a monthly subscription through google play, and it worked fine for a couple months, but now it seems as though im no not premium member, even though google play shows that im paid through June 23, 2023, but suddenly (last week) the soap making app and on the site it prompts me to upgrade in order to create more recipes. Love the app, but I don't want to be charged for something I can't even use anymore. It's also not helpful that no one responds the support request messages. What is the point of having the option to send a message to "support" if there is no actual support?
Premium membership not showing up
- Thread starter Aleigh
- Start date
I have a screenshot of my credit card charge, however it will not let me attach any photos to this post. (when I press the picture icon to the right of this message, the "choose photo/take photo/cancel" options pops up but nothing happens when I press choose photo) there an email address I can send it to?
As the image you gave your next payment will be May but you did not paid it so your account has been downgraded.
Can you show the transaction ID?
Thank you for your information. Your account will be extended for a month from now.
