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- Nov 21, 2024
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- 6
As the title says. I signed up for a premium membership as soon as I registered for the forum and downloaded the app. I can't save my recipes, and when I click "restore subscription" it says a subscription isn't found.
Premium member, but app prompts me to upgrade to save recipes
- Thread starter alternaroma
- Start date
- Joined
- Nov 21, 2024
- Messages
- 6
And I just got charged for the renewal for the month and still can't save any additional recipes. Please help!
Are you logged in with the correct ID/user name? When I log in as you, I see Premium.
- Joined
- Nov 21, 2024
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- 6
Yes, because I upgraded a second time through the Apple Store. My first subscription is through PayPal. I don't mind supporting y'all, but I'd rather not be paying twice to save my recipes. I tried to cancel the PayPal subscription but you can't do it through PayPal and I sent an email a couple of days ago to try to cancel that one.
So this is happening in the app, and not the website? Can you show a screenshot, and which app is it (Android or iOS)? We’ll get a developer to look into this.
- Joined
- Nov 21, 2024
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I'd have to cancel my other subscription to get a screenshot, since it works now.
It work now, but didn’t before? I’m very confused as to what’s going on now. I’ve sent this to the developer, but it’s not clear what’s happening. Can you cancel your Apple subscription so we can get this straightened out?
- Joined
- Nov 21, 2024
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I can, but won't the Apple subscription still be active for the rest of the month?
Can you capture account screen in your app? @alternaroma
- Joined
- Nov 21, 2024
- Messages
- 6
Yes, but I don't have a screenshot from when I was having the issue. It's resolved now since I had purchased the second subscription.
