I cannot access my account please help!

[ShonaR]

I can get into SMF but it then glitches back to asking me to sign in. Please advise, I want to make soap!

Many thanks
Shona

 

[ShonaR]

This is what it tells me. No idea how to fix it

 

[jolewis71]

Oh my gosh, what the heck happened?! I have paid for the premium service and all my recipes for my business are gone! Soapmakingfriend please help!!

 

[ShonaR]

Oh my gosh, what the heck happened?! I have paid for the premium service and all my recipes for my business are gone! Soapmakingfriend please help!!

Glad it’s not just me!

 

[ShonaR]

Did it get fixed for you? My business is shutdown right now because I can’t get my recipes!

No I cant access anything - Im trying to get my CPRS done what a nightmare!

 

[jolewis71]

No I cant access anything - Im trying to get my CPRS done what a nightmare!

And there’s absolutely no technical support. I KNEW i should have kept paper copies of my recipes! It took me forever to tweak and make all of them for this!? Let me know if you find out anything and I’ll do the same!

 

[Alan]

And there’s absolutely no technical support. I KNEW i should have kept paper copies of my recipes! It took me forever to tweak and make all of them for this!? Let me know if you find out anything and I’ll do the same!

Can you expand on that please, we are here daily, was there another issue we didn't address?

Your data is 100% safe, we have backups AND we have off-site backups daily, weekly and monthly. So we have historic backups too.

This issue is related to the app. There was a glitch between the new app upload and the web version but it is resolved.

 

[ShonaR]

And there’s absolutely no technical support. I KNEW i should have kept paper copies of my recipes! It took me forever to tweak and make all of them for this!? Let me know if you find out anything and I’ll do the same!

I’m back in, all sorted, they are very quick to resolve issues I’ve found. Are you ok? It was a strange glitch this time.

 

[ShonaR]

Can you expand on that please, we are here daily, was there another issue we didn't address?

Your data is 100% safe, we have backups AND we have off-site backups daily, weekly and monthly. So we have historic backups too.

This issue is related to the app. There was a glitch between the new app upload and the web version but it is resolved.

I am tying the app, so far so good! That makes sense, all my info is there and safe too i was less worried about that just wanted to print out some recipes. Thanks for fixing it.

 

[Alan]

Sorry for the downtime. We are trying to resolve app issues as soon as they are reported so the app is just as good as the web version.