“Loading”

[Soapandsense]

So when we use the app and want to make a batch the page does not load fully. The top keeps indicating “loading”.

Any thoughts on this?

Thank you.

 

[Yooper]

So when we use the app and want to make a batch the page does not load fully. The top keeps indicating “loading”.

Any thoughts on this?

Thank you.

Hi- what app are you using? And which device? The first thing to do is to double check you are using the most recent update of the app, but if you are please let me know which app it is and which device you are using and we can get the developer to help us dig into it.

 

[Soapandsense]

We are using the soap making friend app on an iOS device- iPad generation 9

 

[Alan]

We are using the soap making friend app on an iOS device- iPad generation 9

What version you're using? You can see it in bottom Account tab.

 

[Soapandsense]

App version 1.5.1 (148)

 

[Soapandsense]

Any thoughts on why this is not loading? Appears to be a servers issue? Please advise.

 

[Alan]

We're working on it @Soapandsense

 

[Alan]

Can you upgrade app to version 1.5.2? @Soapandsense

 

[Soapandsense]

Uploaded version 1.5.2 -no change.

 

[Alan]

Uploaded version 1.5.2 -no change.

What error you got in that screen? Still loading?

 

[Soapandsense]

Yes. This only happens when working on the app. I go into recipes, select my recipes, choose any one of them. It does select it- then displays “ loading” at the top of the screen and then hangs up. ( not able to do anything- app locks up).

 

[Alan]

Yes. This only happens when working on the app. I go into recipes, select my recipes, choose any one of them. It does select it- then displays “ loading” at the top of the screen and then hangs up. ( not able to do anything- app locks up).

Can you provide your account for me to check it? Please send it into private conversations here.

 

[Soapandsense]

Can you provide your account for me to check it? Please send it into private conversations here.

how do i post it private?

 

[Alan]

App will crash in some specific recipes. It will fixed in 1.5.3 @Soapandsense

 

[Alan]

Version 1.5.3 available in store. Can you upgrade to that version and testing? @Soapandsense

 

[Soapandsense]

Yeah you!! Thank you works great now- no issues noted yet!